Superior support
At Intrahost, we understand that clients need to feel confident that we will deliver the quality of service promised and our support is available to suit your specific requirements. That’s why our experienced Network Operations Team are on hand, 24 hours a day, 7 days a week, 365 days a year (depending on which Service Level is chosen) to help ensure that your business applications are fully operational at all times. We will completely manage and solve any problems from start to finish, liaising with all suppliers concerned. Our support services are designed to meet individual needs, offer peace of mind and save time, money and stress.
| Service Feature | Bronze | Gold | Platinum |
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| Unlimited number of calls from your supported users |  |
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| On-line web support system for logging and tracking incidents | |
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| 1st and 2nd line technical support team (chargeable) | by the half hour | |
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| Dedicated service management | |
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| Extended support hours from 7am to 6pm, Monday to Friday | |
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| Support available 24x7x365 | |
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| Server reboots carried out at the data centre | 1 per month | Unlimited | Unlimited |
| Remote hands response time (chargeable) | 4 hours |
2 hours | 1 hour |
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