Take a look at our announcements, for service updates.

Having Problems?

Simply follow the steps below for Fast & Friendly Support!

Step 1: Check our knowledgebase

Our knowledgebase is full of useful guides, tips and other articles, all designed to help you get the most out of your hosting services. And if the answer you are looking for isn’t there, simply log a support ticket and request that we add your solution to the knowledgebase. 

Step 2: Submit a support ticket 

A support ticket is the fastest way to get your technical support and billing enquiries answered. Our client area is encrypted with a 1024 bit SSL certificate. In our support ticket area you can include important information safely - submit a Support Ticket.

Please note:
It is highly recommended that you send confidential information via our support ticketing system. There is no guarantee of the security of information sent via email.

In the event that the support system is unavailable, you can send an email to: help[at]

You may call our support line on: 01482 751130

Only critical issues will be handled out of normal working hours. Normal workings hours are: 9:00am to 5:00pm Monday to Friday, excluding UK public holidays.

Upgrade your support!

Why not add Support & Management to your hosting package? Was £75/mth, now only £25/mth

  • 3 ports monitored 24/7
  • 30 minutes of ad-hoc server maintenance included
  • Operating Systems re-installed for free
  • Discounted rates for chargeable work

See full list of features for more details.