Terms & Conditions

Please read these Hosting Terms carefully, as they set out our and your legal rights and obligations in relation to our hosting services.

You should print a copy of these Hosting Terms for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our Website in future.

These Hosting Terms are available in the English language only.

If you have any questions or complaints about these Hosting Terms or our Services, please contact us by writing to Intrahost Limited, 9 Bridge View Office Park, Henry Boot Way, Hull, HU4 7DW or by email to enquiry@intrahost.co.uk.

Primary agreement

1. Definitions and interpretation

2. The Agreement

3. Implementation and transition

4. Web hosting, VMware hosting, cloud servers and virtual data centre hosting

5. Dedicated hosting

6. Co-located servers

7. Hosted Exchange services

8. Domain name registration

9. SSL certificates

10. Support

11. Services: general provisions

12. Customer Responsibilities

13. Acceptable Use

14. Charges and payment

15. Warranties

16. Indemnity

17. Limitations and exclusions of liability

18. Data protection

19. Confidentiality

20. Termination

21. Effects of termination

22. General

Service-level agreement

23. Backup service

24. Server Availability

25. Network Availability

26. Hardware failure

27. Scheduled Maintenance

28. Cancellations and Refunds

29. Refund for Non-compliance Hosting Infrastructure availability

30. Changes to Services